Triwest acupuncture & Massage

Acupuncture and Massage Therapy for Veterans in Honolulu through the TriWest Community Care Network

 

Welcome to Zen Attitude in Honolulu. We proudly serve U.S. Veterans by offering acupuncture and therapeutic massage through the VA Community Care program administered by the TriWest Community Care Network (CCN). If your VA care team determines you’re eligible for Community Care, you can receive VA-authorized acupuncture and massage with our providers right here in Downtown Honolulu:

​Featured Providers

• Phi-Lan Nguyen, L.Ac. – Acupuncture

• Sergio Andrade, LMT – Medical/Therapeutic Massage

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How to access acupuncture and massage with Zen Attitude through VA Community Care

 

Step 1: Start with the VA

• Schedule an appointment with your VA primary care provider (PCM) or relevant VA clinician.

• Your VA care team will determine eligibility for Community Care based on your medical needs, availability at the VA, and program requirements.

• If eligible, ask to be referred to a TriWest Community Care Network provider.

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Step 2: Choose your community provider

• Tell your VA team you’d like Zen Attitude in Honolulu.

• You may request:

  • Phi-Lan Nguyen (acupuncture)

  • Sergio Andrade (massage)

• The VA or TriWest will issue an authorization and coordinate an appointment with us. If you prefer, VA can select a provider for you.​

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Step 3: Receive your care

• Arrive on time for your scheduled visit and bring your VA authorization information and a photo ID.

• For follow-up sessions, confirm that VA has authorized additional visits before you book.

• If authorization is not yet in place for follow-ups, our office will contact VA/TriWest to arrange the care you need.

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Important reminders​

Authorization first: Please wait for VA/TriWest to confirm your eligibility and authorization before scheduling.

Follow-up care: If VA has not authorized additional visits, we will coordinate with VA/TriWest on your behalf to request approval.

Billing: We bill TriWest/VA directly for authorized care. Any copayments are determined by VA; please confirm details with your VA benefits office.

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What conditions can acupuncture and massage help with?

Many Veterans seek acupuncture and therapeutic massage for:

• Musculoskeletal pain (back, neck, shoulder, knee)

• Headaches and migraines

• Stress, sleep concerns, and general wellness support

• Sports and overuse injuries

• Postural tension from work or training

Note: Treatment plans are individualized. We work in coordination with your VA care team.

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Why choose Zen Attitude in Honolulu

• Veteran-focused care: We understand VA Community Care workflows and TriWest authorizations.

• Licensed, experienced providers: Evidence-informed acupuncture and therapeutic massage tailored to your goals.

• Convenient Downtown location: Easy access near Bishop Street for Honolulu, Waikiki, Ala Moana, Kaka‘ako, Mō‘ili‘ili, Mānoa, and nearby neighborhoods.

• Compassionate approach: Calm, professional environment designed for relaxation and recovery.

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What to bring to your first visit 

• VA authorization/consult letter (or authorization number)

• Government-issued photo ID

• Relevant imaging or notes (optional, if you have them)

• Comfortable clothing

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How to request Zen Attitude by name 

• Provide our clinic name to your VA care team: Zen Attitude (Honolulu, HI)

• Request your preferred provider:

  • Acupuncture: Phi-Lan Nguyen

  • Massage: Sergio Andrade

• If your VA team needs our NPI, Tax ID, or fax/email to send the consult, contact our front desk and we’ll provide it directly to them.

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Scheduling and contact 

• Phone: 808-524-8715

• Address: 1188 Bishop St, Ste 1605, Honolulu, HI 96813

• Hours: Monday, Tuesday, Thursday, Friday: 9:00 AM – 5:00 PM; Wednesday: Occ Available By Appointment If Not Working Friday

• Parking and access: Paid parking available in nearby garages; street parking varies by time. Please arrive a few minutes early to check in at the 16th floor.

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Serving O‘ahu communities (H3) Honolulu, Waikiki, Ala Moana, Kaka‘ako, Downtown Honolulu, Mānoa, Mō‘ili‘ili, Kaimukī, Kapahulu, and nearby areas.

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FAQs 

• Do I need a referral? Yes. Your VA care team or PCM (Primary Care Manager) must determine eligibility and issue an authorization before we can schedule Community Care visits.

• Is there a copay? Copayments, if any, are determined by VA policy and your benefits. Please confirm with the VA.

• Can I switch providers? If you’d like to change your community provider to Zen Attitude, contact your VA team to request an updated authorization.

• How many sessions will I get? The VA/TriWest authorization specifies the number of visits and time window. We’ll review this with you before treatment.

• Do you accept non-VA patients? Yes. We also welcome private-pay and select insurance for non-VA patients. Contact us to verify.

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Ready to use your VA Community Care benefits for acupuncture or massage in Honolulu?​

• Ask your VA provider to refer you to Zen Attitude through TriWest CCN.

• Once we receive your authorization, we’ll coordinate with VA/TriWest to schedule your authorized care quickly.

• Call 808-524-8715 to schedule.